Bilingual Remote Mining Supervisor

1w1 week ago

Cummins

Fort McMurray, CA · Full-time · C$130,000 – C$170,000

About this role

We are looking for a talented Bilingual Remote Mining Supervisor to join our central Canada team. This role supervises employees who install, service, and repair equipment and machinery in mining operations. It requires readiness for extensive travel and safety-sensitive responsibilities.

You will optimize technician performance by coordinating schedules and aligning repair plans with customer quotes for efficient repairs. Manage service logistics by overseeing materials, equipment, and personnel to ensure safe, high-quality operations. Support technical problem-solving as the first line of assistance for technicians.

Lead and develop your team through coaching, feedback, and performance reviews to foster growth and accountability among Service Technicians and Team Leaders. Communicate effectively across diverse audiences for clarity in repair plans and updates. Ensure accountability by setting clear expectations for safety, quality, and performance.

Drive continuous improvement by refining processes to meet customer expectations. Monitor repair progress to resolve delays and meet commitments. Enhance customer satisfaction by resolving warranty concerns and maintaining strong communication for lasting relationships.

Requirements

Adapt to field demands with extensive travel, safety-sensitive responsibilities, and understanding of mining operations
Apply financial acumen to interpret key indicators and balance cost, efficiency, and customer satisfaction
Communicate effectively across diverse audiences for clarity in repair plans and team direction
Demonstrate customer focus by building relationships and delivering solutions for mining clients
Direct work efficiently by delegating tasks and aligning technician efforts with service goals
Ensure accountability by setting clear expectations for safety, quality, and performance
Manage conflict constructively to maintain productive work environment under pressure
Leverage technical expertise in diagnostics, electronic tools, documentation, and warranty processes

Responsibilities

Optimize technician performance by coordinating schedules and aligning repair plans with customer quotes
Lead and develop team through coaching, feedback, and performance reviews
Support technical problem-solving as first line of assistance for technicians
Manage service logistics by overseeing materials, equipment, and personnel
Ensure quote accuracy and transparency by reviewing and refining repair quotes
Drive continuous improvement by participating in process refinements
Monitor repair progress and resolve delays to meet customer commitments
Enhance customer satisfaction by resolving warranty concerns and maintaining communication